Cancellation & Refund Policy

Cancellation windows

Cancellation & Refund Policy

• Advance payment is mandatory to confirm and secure the booking.
• The advance payment is non-refundable in case of cancellation.
• No refund will be provided against cancellation once the booking is confirmed.
• Refund or rescheduling, if applicable, will be subject to the respective property’s refund policy and availability.
• Rescheduling is subject to available dates, revised tariffs, and property-specific terms.
• Any refund or rescheduling request will be considered at the sole discretion of the respective property management.

Refunds & Rescheduling

• No refund will be provided against cancellation, except where a refund is specifically approved under the applicable property’s policy.
• Any approved refund will be initiated to the original payment method within 2 working days.
• Depending on your bank or card issuer, the refund may take an additional 5–7 working days to appear in your account.
• You will be notified when the refund is initiated and processed, along with the applicable refund reference.
• Rescheduling may be permitted subject to the property’s policy, availability, revised tariffs, and applicable terms.

No-Show & Early Departure

• Failure to arrive without prior notice will be treated as a cancellation, and the advance payment will be retained in full.
• Leaving the property before the booked check-out date will also be treated as a cancellation. No refund will be provided for unused nights or services.

Cancellation by Us / Property

• If we or the host/property management must cancel a confirmed booking due to circumstances within our control, you will receive a full refund of the amount paid.
• Where possible, we will also assist you in finding a comparable alternative property, subject to availability.

Force Majeure

• In circumstances beyond our control, such as government restrictions, road closures, or severe weather conditions that make travel unsafe, the standard cancellation policy may be replaced with:
  • A date change without a rescheduling fee, subject to availability; or
  • A credit valid for 6 months.
• The applicable option will be subject to the circumstances and the property’s policy.